Associate Renewals Manager America

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Requirements:

• Related sales or customer experience such as Sales Development Representative, Business Development Representative, sales operations, deal desk, customer service, or Customer Success Manager.
• Demonstrated experience with B2B software sales.
• Experience with subscription go-to-market approaches for customer success management and renewals.
• Effective communication and strong interpersonal and collaboration skills.
• Motivated, driven, and results-oriented.
• Strong negotiation, presentation, and closing skills.
• Preferred experience with technical products, specifically in DevOps, software development lifecycle, or application development.

Responsibilities:

• Maximize customer retention rates through effective sales techniques over the phone, video, and email.
• Execute the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Evaluate license usage and fulfill true-up requirements.
• Understand customer business needs to generate accurate renewal quotes.
• Provide administrative support for renewals to Renewals Managers and Account Executives.
• Ensure renewals are closed in a timely manner.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure purchase orders and order forms are accurately completed.