NOC Engineer (Overnight)

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Requirements:

• Understanding of the NOC's escalation, incident management, and change management processes and procedures.
• Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs.
• TCP/IP, IP addressing, telnet, SSH experience.
• Experience supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF).
• Experience supporting Radius, DHCP, and DNS servers.
• Experience with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers.
• Strong customer-facing skills and business etiquette.
• Effective communication skills.
• Ability to work independently and maintain fast-paced milestones and deliverables.
• Bachelor's degree in engineering, IT, or commensurate experience.
• CCNA Certification or better.
• A Wireless Certification (CWNA/CWNP, Cisco, or Aruba).

Responsibilities:

• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions.
• Use established policies and procedures to provide timely and accurate ticket updates.
• Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues.
• Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operating systems.
• Provide end-to-end network documentation.
• Participate in an on-call rotation with other NOC engineers.
• Liaison between engineering group and client staff – both technical and non-technical personnel.
• Work in a group/team setting.