Service Representative - Property & Casualty

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Requirements:

• H.S. diploma or GED required with 4 years of business experience.
• Bachelor's degree preferred.
• 2+ years of experience in customer service or sales role.
• Obtain Insurance Producers License and Non-Residence License within 12 months of hire and maintain thereafter.
• Successfully complete the Service Rep trainee program.
• Insurance or finance industry experience preferred.
• Skilled in interpretation and basic calculations of data.
• Skilled in influencing and effectively communicating with customers and stakeholders.
• Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization, and time management.
• Ability to manage multiple priorities and adapt to change in a team environment.
• Sedentary work environment; able to sit 100% of the shift.

Responsibilities:

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services, and policies.
• Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-selling, and cross-selling of insurance solutions to existing customers.
• Use critical, independent analysis and judgment to investigate and problem-solve customers' inquiries via phone, email, and chats.
• Meet and/or exceed individual customer service and quality goals by executing the customer experience service model.
• Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Ensure the highest level of quality, integrity, customer experience, and agent experience.