Customer Success Specialist, Team Lead

Posted 2024-11-14

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💎 Seniority level: Lead, Minimum 5 years

📍 Location: US

🔍 Industry: AgTech solutions and services

🏢 Company: Ever.Ag

🗣️ Languages: English

⏳ Experience: Minimum 5 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor’s degree preferred in business, sales, marketing, or a related field.
Minimum 5 years of customer success or similar face-to-face experience.
Experience with implementing software and understanding enterprise software is desirable.
Understanding of supply chains is highly desirable.
Ability to travel to customer sites, as required, up to 30%.

Responsibilities:

Develop and maintain strong contacts within the organization through proactive outreach.
Create customer success plans with defined key performance indicators.
Engage with customers regularly to review performance metrics and training needs.
Provide escalation management for clients while offering support.
Plan and conduct regular business reviews to identify expansion opportunities.
Communicate client feedback for product enhancements.
Maintain and update CRM with client interactions and statuses.
Lead or support other assigned projects.

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