Client Services Coordinator

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Requirements:

• 1+ Year of professional care coordination experience in a complex environment.
• Concierge level customer service with exceptional written and verbal communication skills.
• Demonstrated capacity for discretion and handling confidential information.
• High versatility in a fast-paced, multitasking role.
• Positive, client-focused attitude bringing innovative ideas.
• Highly technologically adept.
• College graduate preferred (BA or BS).

Responsibilities:

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
• Kick off client engagements, from welcome email to seamless registration completion.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.