German Customer Care Representative (Hybrid/Remote) | Relocation to Greece cover

Posted 2024-11-14

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💎 Seniority level: Entry, Prior experience in customer care or a similar role is preferred.

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment PT

🗣️ Languages: German, English

⏳ Experience: Prior experience in customer care or a similar role is preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Fluency in German (both spoken and written) with excellent communication skills.
Proficient in English for effective teamwork and internal communication.
Prior experience in customer care or a similar role is preferred.
Strong problem-solving abilities with a focus on customer satisfaction.
Self-motivated and comfortable working in a hybrid/remote environment.
Friendly and approachable personality with a client-first mindset.
Willingness to relocate to Greece and explore a new lifestyle.

Responsibilities:

Provide high-quality customer support to German-speaking clients via phone, email, and chat.
Respond to inquiries quickly and resolve issues efficiently.
Handle customer complaints with empathy and professionalism.
Develop a thorough understanding of company products and services to assist customers effectively.
Document all customer interactions for quality assurance and process improvement.
Collaborate with other departments to ensure an exceptional customer journey.
Engage in training and development initiatives to enhance your skills.

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