Clinical Operations Lead, Primary Care

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Requirements:

• Minimum of 5 years’ experience in clinical account management, customer success or relevant fields.
• Bachelor's degree required; graduate or healthcare degree is a plus.
• Strong presentation, written, and verbal communication skills.
• Entrepreneurial mindset focused on creating and improving functions.
• Healthcare experience working directly with providers is required; strong preference for experience managing providers in value-based care.
• Experience in high growth environments and clinical operations management preferred.
• Clinical background is not required but a nice to have.

Responsibilities:

• Define and own overall Clinical Operations for primary care practices participating in Covera’s population health program.
• Serve as the main POC for all primary care partners, including regular in-person check ins.
• Build strong cross-functional processes with all teams involved in clinical operations.
• Work closely with the GM of Pop Health on performance management processes.
• Lead Joint Operating Committees between Covera and primary care leadership teams.
• Support expansion of the population health program with additional clinical programs.