Senior Product Operations Manager, Payment Services

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Requirements:

• At least six years of work experience in finance, consulting, technology, or operations.
• Fluency in both English and German; other European languages are highly valuable.
• Good understanding of the financial markets in Europe, especially Germany.
• Organized in delivering complex projects spanning multiple work streams.
• Responsible with the ability to own projects with minimal oversight.
• Proactive and focused on continuously improving processes.
• Strong attention to detail to investigate problems thoroughly.
• Excellent written and verbal communication skills in English.
• Resilient in resolving issues and focused on customer needs.
• Team player with a customer-focused approach.

Responsibilities:

• Oversee the key payment product in our Germany market.
• Collaborate with various teams, including member support, financial crime, finance, tech, product, suppliers, and Tide Members.
• Support Product Managers in managing cross-functional technical projects.
• Engage with external partners to agree on SLAs and performance.
• Interact with VP level and present research to internal and external audiences.
• Act as the voice of the customer to ensure a smooth experience.
• Provide support to the Operations community worldwide.