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Vice President of Account Management

Posted 2024-11-14

View full description

💎 Seniority level: Vp, 10+ years

💸 Salary: 175000 - 195000 USD per year

🔍 Industry: Healthcare

🏢 Company: Garner Health

⏳ Experience: 10+ years

Requirements:
  • 10+ years of experience managing a high-performing B2B account management organization in healthcare, benefits, or wellbeing.
  • Proven track record of delivering strong client satisfaction and retention.
  • Demonstrated experience in supporting clients to increase engagement with a SaaS solution.
  • Proven ability to build strong relationships with brokers in health and welfare.
  • Passion for delivering excellent client experience and high-quality work.
  • Strong systematic thinking and operational process design skills.
  • Excellent communication and presentation skills.
  • Self-starter mindset to thrive in a fast-paced startup environment.
  • Desire to improve the healthcare system.
Responsibilities:
  • Leading, coaching, and developing a team of account managers to ensure excellent client experience.
  • Designing and building systems and processes to help the AM team scale and grow.
  • Establishing and managing key broker and client relationships.
  • Monitoring client health and success KPIs, developing strategy plans and best practices.
  • Communicating with key decision-makers and broker partners to address client needs.
  • Collaborating with product, sales, and member services to meet enrollment and engagement goals.
  • Monitoring and coaching on the quality of AM deliverables.
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