Manager, Digital Customer Success Programs - Utilization

Posted 2024-11-14

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💎 Seniority level: Manager, Demonstrated experience in Customer Success or digital lifecycle event coordination.

📍 Location: US

💸 Salary: 111500 - 135000 USD per year

🔍 Industry: Password and identity management

🏢 Company: LastPass

🗣️ Languages: English

⏳ Experience: Demonstrated experience in Customer Success or digital lifecycle event coordination.

🪄 Skills: LeadershipProject ManagementData AnalysisMicrosoft Power BISalesforceProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

Customer-focused mindset prioritizing customer value.
Demonstrated experience in Customer Success or digital lifecycle event coordination.
Strong data-driven approach and analytical mindset.
Experience building customer journeys and launching email and nurture programs.
Technical proficiency with excellent stakeholder management skills.
Collaborative work ethic in a team environment.

Responsibilities:

Design, implement, test, and manage digital lifecycle programs focused on adoption and utilization for B2B customers.
Own the digital adoption and utilization strategy and execution of email engagements, large-scale customer events, and technical collateral.
Lead with data and insights to design targeted digital events that empower customers.
Collaborate cross-functionally to enhance customer experience.
Analyze data on digital lifecycle program performance and report results to leadership.

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