Manager, Digital Customer Success Programs – Renewal & Expansion

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Requirements:

• Customer-focused with a strong commitment to enhancing customer experiences.
• Demonstrated experience in Customer Success or coordinating digital lifecycle events.
• Data-driven approach with analytical skills for testing new methods.
• Proven experience in building customer journeys and launching email/nurture programs.
• Excellent communication and stakeholder management skills.
• Collaborative work ethic, thriving in team environments.
• Familiarity with customer success tools including Gainsight, Salesforce, and Business Intelligence tools like Power BI.

Responsibilities:

• Design, implement, test, and manage digital lifecycle programs focused on renewal and expansion for B2B customers.
• Own the digital renewal and expansion strategy and execution of email engagements, customer events, and technical collateral.
• Lead with data and insights to design targeted digital events that empower customers.
• Ideate and implement a digital event strategy that drives renewal and expansion results.
• Collaborate cross-functionally to enhance customer experiences and satisfaction.
• Analyze data on program performance and report results to leadership.