Customer Support Specialist (Part-time)

Posted 2024-11-14

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💎 Seniority level: Middle, 3-5+ years

📍 Location: Philippines, US time zone

🔍 Industry: ECommerce

🏢 Company: More Staffing LLC

🗣️ Languages: English

⏳ Experience: 3-5+ years

🪄 Skills: Project ManagementArtificial IntelligenceData AnalysisShopifyData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Proven experience in direct-to-consumer eCommerce environments.
Background in customer support, sales, or account management.
3-5+ years in a relevant position, ideally within customer support or account management.
Proficient in Shopify operations and troubleshooting.
Skilled in using Google Workspace and project management tools.

Responsibilities:

Manage and respond to inbound messages through various channels including email, chat, and social media.
Utilize Richpanel for effective communication and to optimize workflows.
Organize customer inquiries and maintain a self-service knowledge base.
Handle returns and warranty claims with the 3PL provider.
Generate and track orders via Shopify.

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