Guest Services Associate (Remote) - PHILIPPINES ONLY

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Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to address resident concerns.
• Attention to detail for accurate data recording and effective advertising campaigns.
• Flexible to work evening shifts and weekends from Wednesday to Sunday.
• Capable of maintaining a distraction-free work-from-home setup with appropriate technology.

Responsibilities:

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
• Follow up with residents who have incomplete checklist items, recording necessary data such as license plates and rent payments.
• Answer phones during after-hours shifts and weekends to facilitate customer inquiries.
• Manage online listings on platforms and respond to inquiries to facilitate bookings.
• Develop and execute Facebook advertising campaigns and respond to generated inquiries.
• Utilize down time to reach out to potential RV park partners from a provided database.