Technical Support Representative, APAC (Remote)

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Requirements:

• 2+ years of experience providing technical support with clear communication.
• Familiarity with operating system basics: Windows, MacOS, and Linux.
• Intermediate knowledge of cloud technologies and ability to troubleshoot various software applications.
• Experience troubleshooting API basics through effective information gathering.
• Excellent English communication skills.
• Understanding of compliance and automation technology principles.

Responsibilities:

• Become a technical product knowledge expert on Drata's platform and services.
• Help customers fully deploy Drata by troubleshooting issues related to cloud infrastructure, version control, identity, HR software, and endpoints.
• Serve as a technical expert via live chat, email, and video communication.
• Provide customer service to various customer types including small businesses and enterprises.
• Collaborate with customer success managers for full rollouts and with sales for upselling.
• Channel feedback to product and engineering teams to define and track technical issues.