Customer Success Manager - Technology Industry (Remote - Based Anywhere in Japan

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Requirements:

• At least 3 years of experience in Customer Success or a related role within the technology sector.
• Strong understanding of SaaS products and their application in the technology industry.
• Exceptional interpersonal and communication skills in both English and Japanese.
• Proven ability to build relationships and manage client expectations effectively.
• Experience in onboarding and training clients, with a focus on driving product adoption.
• Ability to work independently and manage multiple client accounts in a remote setting.

Responsibilities:

• Guide clients through the onboarding process, ensuring they understand the platform and its features.
• Build and maintain strong relationships with clients to understand their business objectives and challenges.
• Track the usage and health of client accounts, identifying opportunities for growth and improvement.
• Provide ongoing support, conduct product training, and deliver workshops to enhance client engagement.
• Act as the client advocate within Substance, sharing insights and feedback to enhance products and services.
• Develop success plans tailored to client needs, setting measurable goals and outcomes.
• Work with sales, product, and support teams to provide a seamless customer experience.