Director of Operations

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Requirements:

• Proven Leadership Experience in an operational role within the B2B SaaS / IT services environment.
• Strong Background in Customer Service or Professional Services with team management experience.
• Financial Acumen to optimize efficiency and improve profitability.
• Ability to strategically align teams, ensuring clear communication and shared objectives.
• Experience in HR Solutions or HR processes is a plus.
• Knowledge of the Salesforce platform is important.
• Excellent Communication Skills in both French and English.
• A hands-on, proactive approach with change management abilities.
• Problem-Solving Mindset focused on continuous improvement.

Responsibilities:

• Lead and optimize the delivery of professional services and customer care to ensure client satisfaction, efficiency, and profitability.
• Work closely with the CEO to align operational activities with long-term business strategies.
• Identify opportunities for process improvement and implement best practices for scalable operations.
• Strengthen team cohesion and enhance internal communication across departments.
• Oversee customer success to meet and exceed client expectations and nurture key account relationships.
• Monitor and improve service delivery profitability through cost control and resource optimization.
• Foster cross-departmental collaboration to achieve operational objectives.
• Establish and monitor KPIs for service delivery and customer success.