Application Technical Consultant with German

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Requirements:

• Education in the field of Computer Science, IT-related studies, or comparable qualifications.
• + 2 years of professional experience in Customer Service/Support as a Technical Analyst in the B2B area.
• Previous experience with server containers such as Tomcat is essential.
• Experience with database structures and queries, especially PostgreSQL and basic Oracle SQL.
• Ability to read code, particularly Java, is beneficial.
• Practical knowledge of MS Excel, HTML, CSS, XML, REST API, and JSON is desirable.
• Basic knowledge of Linux, and ideally Windows, is required.
• Experience with ITIL or understanding of the framework is preferred.
• Demonstrated ability to learn new products and technologies.
• Excellent interpersonal, organizational, and communication skills.
• Strong analytical and problem-solving skills.

Responsibilities:

• Analyze and troubleshoot complex technical problems related to the SRM application.
• Work closely with customers and partners to identify and resolve issues promptly.
• Ensure support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in various environments.
• Efficiently search and maintain the QAD Knowledgebase, updating it with solutions.
• Provide mentorship to Functional Analysts, fostering their professional development.
• Share best practices and develop innovative solutions within the team.
• Collaborate with other IT team members to resolve technical issues.
• Document issues and solutions for future reference.