Apply📍 Poland
🔍 Manufacturing, Supply Chain Management, SaaS
- Education in the field of Computer Science, IT-related studies, or comparable qualifications.
- + 2 years of professional experience in Customer Service/Support as a Technical Analyst in the B2B area.
- Previous experience with server containers such as Tomcat is essential.
- Experience with database structures and queries, especially PostgreSQL and basic Oracle SQL.
- Ability to read code, particularly Java, is beneficial.
- Practical knowledge of MS Excel, HTML, CSS, XML, REST API, and JSON is desirable.
- Basic knowledge of Linux, and ideally Windows, is required.
- Experience with ITIL or understanding of the framework is preferred.
- Demonstrated ability to learn new products and technologies.
- Excellent interpersonal, organizational, and communication skills.
- Strong analytical and problem-solving skills.
- Analyze and troubleshoot complex technical problems related to the SRM application.
- Work closely with customers and partners to identify and resolve issues promptly.
- Ensure support incidents are resolved in line with established Service Level Agreements.
- Implement regular software updates of the SRM application in various environments.
- Efficiently search and maintain the QAD Knowledgebase, updating it with solutions.
- Provide mentorship to Functional Analysts, fostering their professional development.
- Share best practices and develop innovative solutions within the team.
- Collaborate with other IT team members to resolve technical issues.
- Document issues and solutions for future reference.
AWSPostgreSQLSQLHTMLCSSJavaOracleREST APITomcatCommunication SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detail
Posted 2024-11-13
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