Application Technical Consultant with German

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💎 Seniority level: Senior, 2+ years

📍 Location: Poland

🔍 Industry: Manufacturing and Supply Chain

🗣️ Languages: English, German

⏳ Experience: 2+ years

🪄 Skills: AWSPostgreSQLSQLHTMLCSSJavaOracleREST APITomcatCommunication SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailTroubleshootingMentorship

Requirements:

Education in the field of Computer Science, IT-related studies or comparable qualifications.
2+ years of professional experience in the Customer Service/Support department as a Technical Analyst.
Experience with server containers such as Tomcat.
Experience with database structures and queries, especially PostgreSQL and basic Oracle SQL.
Ability to read code (Java) or other programming languages is beneficial.
Practical knowledge of MS Excel, HTML, CSS, XML, REST API, and JSON.
Basic knowledge of Linux and ideally Windows.
Experience with ITIL or understanding of the framework.
Excellent interpersonal, organizational, and communication skills.

Responsibilities:

Analyze and troubleshoot complex technical problems related to the SRM application.
Work closely with customers and partners to identify and resolve issues promptly.
Ensure that support incidents are resolved in line with established Service Level Agreements.
Implement regular software updates of the SRM application in different environments.
Search and maintain the QAD Knowledgebase, updating it with solutions to customer issues.
Provide mentorship to Functional Analysts.
Document issues and solutions for future reference and analysis.

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