Customer Success Manager, North America

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Requirements:

• Bachelor's degree (preferred), graduate degree is a plus.
• A minimum of 5 years related professional experience in consultative sales, account management, or customer success.
• Experience with Cloud/SaaS applications.
• Outstanding verbal and written communication skills.
• Working knowledge of educational Learning Management Systems.
• Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight.
• Willingness to travel.

Responsibilities:

• Drive retention and renewability of all customers in your territory, reducing customer churn.
• Serve as the primary point of contact for Echo360 customers, fostering strong relationships.
• Analyze client data to identify opportunities for enhanced product use and to drive engagement.
• Provide strategic guidance and create customized success plans aligned with client goals.
• Analyze user data and deliver performance reports, including quarterly business reviews.