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Strategic Customer Success Manager - WordPress VIP

Posted 2024-11-13

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💎 Seniority level: Senior

💸 Salary: 100000 - 155000 USD per year

🔍 Industry: Enterprise content management

🏢 Company: Automattic Careers

🗣️ Languages: English

Requirements:
  • Proven success managing $5M+ portfolios in enterprise B2B SaaS with a focus on customer outcomes.
  • Strong understanding of WordPress and related technologies, experience with digital transformation.
  • Ability to develop strategic plans for customers aligning with product roadmaps.
  • Background in driving renewals and expanding business with retention goals.
  • Ability to mentor and influence team members while working across technical and business teams.
Responsibilities:
  • Build trusted relationships with executive and technical stakeholders at enterprise customers.
  • Drive customer success through proactive strategies that increase platform adoption and value realization.
  • Manage a portfolio of $5M+ ARR, aligning customer business goals with WordPress VIP capabilities.
  • Support the renewal process ensuring alignment of products with customer needs.
  • Guide customers through digital transformations and enhance their success with the platform.
  • Provide technical guidance, educate customers on best practices, and act as a trusted advisor.
  • Gather customer insights to influence the product roadmap and lead workshops or demos.
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