Seasonal Customer Support Representative

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Requirements:

• Project management experience and proven multitasking abilities.
• Demonstrated problem-solving skills.
• Experience in customer relationship management or concierge roles.
• Exceptional written and verbal communication skill set.
• Ability to use Uprising brand voice in community responses.
• Proficient in Asana for project management.
• Experience with ecommerce platforms like Magento or Shopify.
• Familiarity with tools such as Zendesk, Asana, Google Drive, and AspireIQ.

Responsibilities:

• Support the Brand Team in executing essential tasks for marketing campaign success.
• Source and collect user-generated content from social media channels.
• Respond to customer inquiries and resolve issues on social media.
• Moderate public comments and notify the CX team of customer issues.
• Address pre-order questions and assist with website navigation and product inquiries.
• Track commonly asked questions to identify content gaps.
• Manage influencer partnerships and ensure adherence to project timelines.