Client Success Consultant

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Requirements:

• Exceptional organizational skills and self-discipline.
• Demonstrable experience in a law firm environment.
• Positive and professional attitude.
• Ability to leverage cross-functional resources for issue resolution.
• Quick learning aptitude.
• In-depth knowledge of latest Word, Excel and Outlook versions.
• Superb written and verbal communication skills.
• Passion for technology.
• 2+ years of experience in a client-facing role within a technology company.
• Ability to leverage data for critical decision making.
• Experience managing client conflict positively.
• A clean driver's license for onsite visits.

Responsibilities:

• Become a product expert in LEAP Software and understand its market position.
• Communicate client needs to support staff for issue resolution.
• Work with cross-functional teams to enhance product adoption and reduce churn.
• Measure and report on client onboarding and product adoption KPIs.
• Identify trends and gaps from client feedback.
• Maintain regular contact with clients to maximize software usage.
• Demonstrate product value through webinars and tutorials.
• Engage with key clients to communicate LEAP's value.