Wallet Support Consultant (Shona)

Posted 2024-11-11

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💎 Seniority level: Entry, 6 months

📍 Location: Cape Town, ZA

🔍 Industry: Customer Support

🏢 Company: Mukuru

🗣️ Languages: Shona

⏳ Experience: 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Grade 12 / or equivalent (Essential)
Degree/diploma (desirable)
Mukuru call centre training course
Understanding and speaking of a relevant language (Shona)
6 months as a Customer Service Consultant (Essential)
Knowledge of money transfer procedures
Knowledge of African currencies
Knowledge of card manager and Zendesk systems

Responsibilities:

Reduce costs and increase efficiency while delivering world-class customer service.
Take ownership of the processes and systems used within the team to enhance service levels.
Process customer queries accurately, ensuring zero errors and adherence to KPIs.
Engage with customers professionally, building brand equity and loyalty.
Communicate effectively with internal and external stakeholders for query resolution.
Attend KPI meetings and training sessions for continuous improvement.

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