Customer Success Manager (Onboarding)

Posted 2024-11-11

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💎 Seniority level: Manager, 1-2 years

📍 Location: Philippines, Australian Eastern Standard Time

🔍 Industry: Health-tech

🏢 Company: ShiftCare

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

1-2 years of relevant experience in Customer Success or Account Management.
At least 1-year experience in a Customer Success role at a SaaS company.
Experience with customer data to identify high-priority or at-risk customers.
Strong communication skills, both verbal and written.
Empathic approach to customer needs.
Detail-oriented with CRM management experience.
Stable and high-speed internet connection.

Responsibilities:

Be an expert in ShiftCare to guide users and answer their questions.
Maintain a portfolio of clients and conduct regular check-ins.
Keep track of client activity and notes in HubSpot and ChurnZero.
Analyze customer product usage and account health.
Communicate effectively with clients about new features.
Cross-department collaboration for addressing customer concerns.
Identify growth and expansion opportunities from client interactions.

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