HR Associate

Posted 2024-11-09

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💎 Seniority level: Entry, 2 – 3 years

📍 Location: Costa Rica

🔍 Industry: Information services

🗣️ Languages: English

⏳ Experience: 2 – 3 years

🪄 Skills: AgileData AnalysisOracleHR ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

Preferably 2 – 3 years’ experience as a HR Generalist.
Experience in a HR Shared Services/Delivery Center environment is advantageous.
Good command of the English language in both written and oral communication.
Computer proficiency with MS Office; Oracle knowledge is a plus.
Meticulous with an eye for detail and data accuracy.
Ability to work independently and in a team.
Systematic approach with the capability to initiate process improvements.

Responsibilities:

First point of contact for employees with unresolved queries.
Answers frequent questions regarding HR policies, processes, and systems.
Executes transactions not available through self-service.
Completes employee requests and documents for compliance.
Participates in planning HR Shared Services and developing systems.
Ensures standard practices are followed in process mapping.
Documents inquiries through ticketing and case management solutions.
Identifies service issues and proposes improvements.

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🔥 HR Associate

Posted 2024-11-08

📍 Costa Rica

🧭 Full-Time

🔍 Information services

Preferably 2 – 3 years’ experience as a HR Generalist.
Strong customer service focus to delight employees.
Experience in HR Shared Services/Delivery Center is an advantage.
Good command of the English language in both written and oral communication.
Proficient in MS Office, knowledge of Oracle is a plus.
Meticulous, detail-oriented, and data accuracy-focused.
Ability to work both independently and as part of a team.
Systematic approach with an ability to initiate process improvements.
Growth mindset and desire to challenge established practices.
Skilled in collaboration and passionate about performance solutions.
Resilient under pressure to deliver practical solutions.
Creative and analytical thinking, focused on outcomes.

First point of contact for employees for HR queries.
Answer frequent questions related to HR policies and processes.
Execute transactions unavailable through self-service.
Complete employee requests and create documents as needed.
Assist in planning and administration of HR Shared Services.
Follow process mapping and ensure standard practices.
Provide regional support to various HR Departments.
Meet defined SLA metrics for service accuracy and timeliness.
Document inquiries through ticketing and case management.
Utilize data insights to monitor service effectiveness.
Identify service issues and propose improvements.

OracleCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft Office

Posted 2024-11-08