Case Manager (Bilingual Spanish & English)

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Requirements:

• A Bachelor’s degree is a plus but not required.
• At least 2 years of experience in management, coordination, or similar roles.
• Fluent communication skills in both Spanish and English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Excellent organizational skills with the ability to manage multiple tasks at once.
• Experience with databases and familiarity with management tools.
• Detail-oriented, flexible, and ready to tackle any challenge.
• A reliable laptop or desktop (8GB RAM, Core i5 or higher) and a stable internet connection (minimum 10 Mbps).
• Availability to work US business hours.

Responsibilities:

• Review and organize medical and billing records, ensuring every detail is accurate.
• Connect with healthcare providers to gather essential documents that keep cases moving forward.
• Interact with clients, collecting important documents like police reports and hospital records.
• Draft demand letters and maintain client information in our CRM system.
• Act as the communication bridge between attorneys and clients, ensuring everyone stays on the same page.
• Stay on top of legal paperwork, filing liens, and preparing case summaries.