Outbound Patient Enrollment Specialist

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Requirements:

• Experience working in a healthcare services organization with accountability for performance metrics.
• Prior experience conducting a high volume of outbound calls.
• Strong negotiation and persuasion skills, with the ability to handle objections and close sales.
• Experience in a fast-paced environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using software tools to conduct and track patient outreach.
• Excellent verbal and written communication skills.
• Empathy and passion for delivering an excellent patient experience at every touchpoint.
• Ability to build successful patient relationships and overcome objections over the phone.
• Ability to thrive in a self-driven environment founded on trust, autonomy, direct communication, and feedback.

Responsibilities:

• Accurately explain our program details, benefits, expected outcomes, patient responsibilities, and value proposition to patients.
• Virtually enroll patients and schedule follow-up telephone appointments with the Cadence Care team.
• Cultivate strong rapport and trust with potential patients, fostering enduring relationships founded on mutual respect and understanding.
• Follow standardized scripting to meet quality assurance metrics while adjusting communication style to connect with a wide range of people.
• Consistently balance high-quality patient interactions with standardized productivity goals.