Customer Support Specialist - Weekend

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Requirements:

• Can commit to working 3 weekdays and both weekends (Saturday and Sunday) from 8 - 5pm Singapore time.
• Fluent in English.
• Self-motivated, curious, and eager to learn, with a growth mindset.
• Performance-oriented with a strong customer-first mentality.
• Thrive in a dynamic, collaborative environment and are comfortable with change.
• Desire for regular feedback and coaching for personal development.
• Able to utilize documented knowledge and current technologies for support.
• Motivated to build technical skills and acquire in-depth product knowledge.
• Embody HubSpot's HEART values.

Responsibilities:

• Communicate with customers via phone, live chat, and e-mail to effectively resolve issues.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries.
• Identify and diagnose software issues to improve the product experience.
• Utilize internal resources to learn and adapt to a growing product.
• Apply business acumen to identify opportunities for customer business growth.
• Communicate empathetic and complete resolutions tailored to each customer.
• Collaborate with internal teams to retain and grow customer relationships.
• Showcase HubSpot values and a customer-centric approach in interactions.