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Manager, HelpDesk

Posted 2024-11-09

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💎 Seniority level: Manager, 3+ years

📍 Location: New York, New York

💸 Salary: 100000 - 140000 USD per year

🔍 Industry: Ticketing

🏢 Company: SeatGeek

⏳ Experience: 3+ years

🪄 Skills: LeadershipPeople ManagementCross-functional Team LeadershipCommunication SkillsCollaborationCustomer serviceMentoring

Requirements:
  • 3+ years in IT Operations, Service Desk, or Customer Service.
  • Proven track record of delivering support to distributed teams.
  • Proactive, with a focus on process and system improvement.
  • Empathetic leadership style and strong relationship-building skills.
  • Experience with enterprise tools like Slack, Okta, and Google Workspace.
  • Solid understanding of enterprise hardware and software.
Responsibilities:
  • Spearhead automation initiatives for onboarding, offboarding, and hardware management.
  • Build scalable processes for the HelpDesk operations to support growth.
  • Orchestrate a seamless technology experience for hybrid and remote employees.
  • Develop and mentor a high-performing HelpDesk team.
  • Collaborate with cross-functional teams to align initiatives.
  • Establish KPIs and metrics for continuous performance monitoring.
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