Customer Experience Operations Analyst

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Requirements:

• 3-5 years of experience in a customer success, operations, or analytics role in high-growth B2B SaaS.
• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong proficiency in data analysis tools, such as SQL and Excel.
• Preferred experience with Gainsight or Zendesk administration.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication skills for complex data analysis.
• Ability to work independently and as part of a team.

Responsibilities:

• Develop and maintain a comprehensive reporting framework to track key customer success metrics.
• Conduct in-depth data analysis to identify trends and areas for improvement.
• Partner with cross-functional teams to gather and analyze data from various sources.
• Develop and deliver regular reports and dashboards for Customer Experience teams.
• Conduct pricing analysis and analyze churn and retention data.