Customer Experience Operations Manager

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Requirements:

• 5+ years of experience in customer experience, sales operations, or revenue operations.
• Experience in high-growth tech companies.
• Strong understanding of customer experience metrics like NPS and CSAT.
• Hands-on experience with technologies such as CRM systems (Salesforce, HubSpot) and support tools (Zendesk).
• Demonstrated success in optimizing CX workflows.
• Strong analytical and problem-solving skills.
• Excellent project management experience.
• Strong communication skills with the ability to influence stakeholders.
• Experience with SaaS or subscription-based business models.
• Strong background in voice of the customer (VoC) programs.

Responsibilities:

• Design, streamline, and optimize customer experience workflows.
• Evaluate and manage Customer Success Management platforms and tools.
• Develop dashboards for customer experience metrics and provide insights.
• Map out customer journeys in collaboration with various teams.
• Contribute to Revenue Operations strategy from a customer-focused perspective.
• Capture and analyze customer feedback for continuous improvement.
• Develop training programs and resources for customer-facing teams.