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Posted 2024-11-09

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💎 Seniority level: Manager, Proven experience in a customer-facing role

📍 Location: Philippines

💸 Salary: 1000 USD per month

🔍 Industry: Virtual assistant services

🏢 Company: InsideOutVA

⏳ Experience: Proven experience in a customer-facing role

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:
  • Proven experience in a customer-facing role, such as Account Executive or Customer Success Manager.
  • Strong interpersonal and communication skills with a client-focused approach.
  • Excellent organizational skills to manage multiple client accounts.
  • Ability to work independently, take initiative, and problem-solve proactively.
  • Experience in recruitment, staffing, or related fields is a plus.
  • Familiarity with the virtual assistant talent landscape in the Philippines and Latin America is advantageous.
Responsibilities:
  • Serve as a point of contact for clients after sign-up.
  • Clearly communicate project timelines, milestones, and deliverables.
  • Engage proactively with clients to understand their needs and gather feedback.
  • Monitor client accounts and ensure regular follow-ups with recruiters.
  • Work closely with the recruitment team to align on client needs.
  • Develop long-term client relationships to understand their objectives.
  • Identify opportunities for upselling additional services.
  • Educate clients on the best practices for using virtual assistants.
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