Compliance Customer Relation Specialist

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Requirements:

• High School Diploma or equivalent
• Exceptional verbal and written communication skills
• Remote experience preferred
• Reliable internet connectivity and quiet working environment
• Flexibility for shift-based work, including evening shifts
• Ability to adapt to shifting priorities
• Experience in customer service with a proactive approach, mainly in a remote setting
• Strong work ethic and integrity
• Ability to maintain confidentiality and uphold professionalism
• Strong computer skills in Microsoft Office and ability to use internal systems
• Effective organizational and prioritization skills
• Desire for long-term professional growth

Responsibilities:

• Support clients, drivers, and candidates with understanding DOT and FCRA regulations.
• Conduct employment verifications and gather essential information.
• Respond to client inquiries, review driver documents, and process compliance documents.
• Maintain expertise in regulations and Foley products, educating clients about drug testing and background checks.
• Promote Foley's reputation and provide exceptional customer service.