Program Associate, Complex Issue Resolution

Posted 2024-11-09

💎 Seniority level: Middle, 3+ years

📍 Location: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, D.C.

💸 Salary: 84240 - 122850 USD per year

🔍 Industry: Health Insurance

🏢 Company: Oscar Health

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementProject CoordinationJiraCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

3+ years in program and project management
3+ years in change management and process improvement
3+ years stakeholder management experience
Healthcare claims experience

Responsibilities:

Organize and support daily activities based on the goals of the claims issue resolution program
Identify optimization opportunities to support program objectives
Support implementations end to end to ensure success
Lead certain components of the program
Partner with other departments and various stakeholders to ensure operational excellence
Assist in project plan development and keep stakeholders informed on status
Track and resolve program risks and milestones
Support the tracking and monitoring of controls
Develop tools and standards for ongoing team programs
Create meeting materials, track action items, and manage project plans
Ensure compliance with applicable laws and regulations

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