Senior Program Manager Culture & New Hire Experience

View full description

Requirements:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
• Minimum of 7 years of experience in culture, employee engagement, or organizational development.
• Significant experience leading programs in a remote-first global environment.
• Proven experience in program management or organizational development.
• Deep understanding of the challenges and opportunities of a remote-first workforce.
• Strong strategic thinking and program management skills.
• Excellent communication and interpersonal skills, with the ability to influence across all levels.
• Strong analytical skills for data-driven decision-making.

Responsibilities:

• Build and deploy culture programs that unite and engage our globally dispersed teams.
• Be accountable for the New Hire onboarding experience, including scaling and regionalizing our onboarding and buddy programs.
• Serve as the custodian of the Twilio Magic values and ensure they are consistently communicated and embedded in the employee experience.
• Design programs that enhance cultural engagement across time zones and work environments.
• Regularly assess Twilio’s culture through surveys and feedback to refine culture strategies.
• Create narratives that highlight Twilio’s culture and collaborate with internal communications teams.
• Partner with key culture carriers to ensure cohesiveness among culture programs.
• Establish KPIs to measure culture program effectiveness and report to senior leadership.