Social Media Community Manager - Bilingual

View full description

Requirements:

• Fluent in English and either Dutch, German, or French.
• Excellent written communication skills, including editing and content creation.
• Strong ability to build relationships and collaborate across teams with high emotional intelligence.
• Experience with various social media platforms and backend analytics, particularly Facebook, X, Reddit, Instagram, and TikTok.
• Outstanding engagement skills and conflict management.
• Strong analytical and data reporting skills.
• Effective organizational and prioritization abilities.
• Technical skills related to community platforms, Google Suite, and Mac are advantageous.
• Experience in managing online communities or similar client-facing roles.
• Experience organizing and reporting on community meetups and events.

Responsibilities:

• Run the community daily according to SoG methodology to foster a safe and engaging environment.
• Advocate for the organization within the community and represent community interests back to the organization.
• Handle communication and conflicts during crises applying established methodologies.
• Monitor community performance against KPIs and provide regular reports.
• Facilitate discussions with client colleagues and engaged community members.
• Assist in project management and ensure smooth team communication.