Customer Support (Western European Time (WET)

Posted 2024-11-07

💎 Seniority level: Middle, 3+ years

📍 Location: Portugal, WET, NOT STATED

🔍 Industry: B2B SaaS

🏢 Company: Hubstaff

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AndroidHTMLCSSJavascriptCommunication SkillsJavaScriptProblem Solving

3+ years experience in customer support and 100% remote roles, with mandatory SaaS Support experience.
Relevant experience working with a vast number of different software/platforms.
Experience troubleshooting common user computer issues.
Basic level of experience with HTML, CSS, and other programming languages.
Familiarity with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems.
Experience with automating tasks using Zapier or writing browser scripts in JavaScript.

Respond to customer requests over email in the ticketing system, live chats, on-screen shares, and video conferencing.
Report to the EMEA team leader.
Collaborate with the global team of Support Professionals.