Rent Collection Coordinator

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Requirements:

• Minimum of 2 years of experience in rent collection, customer service, or collections-related roles, preferably within property management.
• Strong communication skills and the ability to handle difficult conversations professionally.
• Resilient demeanor to manage potentially negative interactions with tenants.
• Highly organized with excellent attention to detail for record-keeping.
• Familiarity with property management software including AppFolio or Yardi and proficiency in Microsoft Office Suite.

Responsibilities:

• Reach out to residents with overdue payments through phone and email.
• Manage tenant communications professionally, maintaining a calm and firm approach.
• Utilize delinquency reports to track payment statuses and tenant responses.
• Document all tenant communications and payment agreements.
• Escalate non-responsive accounts or complex cases to the site team.
• Ensure compliance with property management policies and standards.