Project Manager, MAX Service Delivery

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Requirements:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of project management experience, preferably in a managed services or cyber service delivery environment.
• Strong understanding of project management methodologies (Agile, Waterfall, etc.).
• Proven experience managing technical service delivery projects and working with cross-functional teams.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Responsibilities:

• Lead and manage multiple service delivery projects from initiation through completion, ensuring they meet scope, timeline, and budget requirements.
• Collaborate with clients to understand their needs, define project goals, and establish key success metrics.
• Coordinate resources across various functions (technical support, engineering, operations) to ensure seamless service delivery.
• Develop detailed project plans, including milestones, timelines, risk assessments, and resource allocation.
• Monitor project progress and performance, providing regular updates to stakeholders and clients.
• Identify and resolve project-related issues and risks proactively.
• Ensure adherence to service level agreements (SLAs) and client requirements.
• Maintain comprehensive project documentation, including scope statements, risk logs, and performance reports.
• Work closely with the service delivery team to implement process improvements and enhance client satisfaction.