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Head of People Operations

Posted 2024-11-07

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💎 Seniority level: Lead, 8-10 years

📍 Location: United States

🔍 Industry: Contact Center Software

🏢 Company: Convoso

🗣️ Languages: English

⏳ Experience: 8-10 years

🪄 Skills: LeadershipData AnalysisStrategyData analysisCollaboration

Requirements:
  • Bachelor's degree in Human Resources, Business Administration, or related field; advanced degree or HR certification preferred.
  • 8-10 years of experience in HR leadership roles with a focus on people operations.
  • Strong knowledge of HR best practices, employment laws, and regulatory requirements.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Demonstrated ability to think strategically and solve complex problems.
  • Experience leading and developing high-performing teams.
  • Proficiency in HRIS systems and other HR technology platforms.
  • Commitment to fostering diversity, equity, and inclusion in the workplace.
  • Strong organizational and leadership skills.
  • Outstanding communication and interpersonal skills.
  • Critical thinking and problem-solving skills.
Responsibilities:
  • Develop and implement HR strategies aligned with the organization's goals and values.
  • Oversee recruitment from sourcing to onboarding to ensure a positive candidate experience.
  • Act as a resource for HR-related issues and promote open communication.
  • Lead performance management processes including evaluations and development planning.
  • Partner with L&D to identify and develop employee training needs.
  • Oversee competitive compensation and benefits programs.
  • Ensure compliance with employment laws and develop HR policies.
  • Establish key HR metrics to measure the effectiveness of programs.
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