Schedule Service Coordinator

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Requirements:

• High school diploma or equivalent; an associate's or bachelor's degree is preferred.
• 1-2 years of experience in a scheduling or administrative role.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Excel and scheduling software.
• Ability to work both independently and collaboratively in a team environment.
• Detail-oriented with a commitment to accuracy.
• Problem-solving skills and ability to adapt to changing circumstances.
• Experience in customer service is a plus.
• Knowledge of the construction or engineering industry is advantageous.

Responsibilities:

• Manage and coordinate service schedules to optimize efficiency.
• Communicate with clients regarding appointment confirmations and availability.
• Collaborate with service technicians to ensure appropriate resource allocation for service requests.
• Adjust schedules as needed in response to unexpected changes or client needs.
• Maintain accurate records of service appointments and client interactions.
• Assist in resolving any scheduling conflicts while ensuring client satisfaction.
• Provide excellent customer service by responding to client inquiries in a timely manner.
• Utilize internal scheduling software to track and manage service appointments.
• Prepare documentation and reports regarding service scheduling for management review.
• Participate in team meetings to assess scheduling processes and improve workflows.