Strategic Account Manager (Customer Success)

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Requirements:

• 10+ years' experience in customer-facing organizations in a software company, ideally SaaS.
• Experience in sales or account management with a track record of exceeding results.
• Strong client relationship skills and the ability to communicate effectively across all organizational levels.
• Comfortable working in a metric-driven environment with monthly KPIs.
• Nice to have: AWS Cloud Practitioner Certification, Masters Degree or MBA, PMP Certification.

Responsibilities:

• Communicate the value proposition for the CloudZero platform and understand how it can address specific customer outcomes.
• Ensure customers are getting value from the adoption of the CloudZero platform through the entire customer lifecycle.
• Drive Executive Business Reviews and engage with C-Suite Executives.
• Analyze usage patterns to identify at-risk accounts and implement retention strategies.
• Own all strategic customer renewals and manage revenue expansion within assigned accounts.