Player Support Liaison FTC

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Requirements:

• Proven ability to adapt in a fast paced, product lead environment.
• Experience managing the needs of product and support teams.
• Excellent communication skills.
• Experience managing complex projects.
• Experience developing Duty of Care approaches to safeguard players.
• Team player with experience working with multiple stakeholders.
• Experience in the gaming industry and customer facing roles.

Responsibilities:

• Ensure Player Support manages brand, community safety, and game health.
• Own product roadmaps and contribute to a global product schedule for Games Operations.
• Maintain strong relationships with product teams and advocate for player needs.
• Be a brand advocate for Jagex, identifying opportunities for brand capital.
• Undertake additional strategic management and project responsibilities.