Channel Account Manager (Fintech/Payments)

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Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven with a focus on customer satisfaction and revenue growth.

Responsibilities:

• Build and maintain strong, trusting relationships with clients.
• Serve as the main point of contact for client inquiries and issues.
• Conduct regular client check-ins to assess satisfaction and identify improvement opportunities.
• Develop strategic account plans with objectives and action steps.
• Collaborate with internal teams to deliver value to clients.
• Identify growth opportunities and maximize revenue.
• Identify upselling and cross-selling opportunities.
• Meet or exceed sales targets for assigned accounts.
• Address client concerns and resolve issues in a timely manner.
• Maintain accurate records of client interactions and report on account activity.