Onboarding Specialist I (Douglasville, GA / Hybrid)

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Requirements:

• At least 1 year of previous experience in a fast-paced customer service role.
• Previous experience managing multiple schedules.
• Strong attention to detail.
• Exceptional written and verbal communication skills.
• Ability to multitask.
• Excellent organizational and time management skills.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft (i.e., Word, Excel, Outlook).
• Excellent training skills.
• Team-player mentality.

Responsibilities:

• Conduct orientations involving signing of paperwork.
• Perform initial assessments and evaluate the home care needs of the client during orientations.
• Gain an understanding of the client’s daily living environment.
• Identify opportunities to support the caregiver to provide proper care.
• Train caregivers on use of the FreedomCare App for submission of Daily Notes.
• Interact with the Health Coach, as needed.
• Engage in interdisciplinary meetings with care managers, caregivers, and patients.
• Collaborate in care and communicate impressions of cases to appropriate staff.
• Critically assess procedures and identify improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers.
• Wear multiple hats as operations develop.
• Other duties as assigned.