Patient Experience Coordinator - Front Desk, Shift 3 (12pm-9pm ET)

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Requirements:

• 2+ years of experience in a medical office/hospital/clinic environment required; previous experience in mental health care preferred.
• Strong command of the English language; must be fluent.
• High school diploma or equivalent required.
• Experience verifying health insurance.
• Prior customer service experience, preferably in medical or mental health.
• Ability to provide excellent customer service via phone, email, and text.
• Strong verbal, written, and interpersonal communication skills.
• Well-organized and attentive to detail, capable of working in a fast-paced environment.
• Strong computer proficiency.
• Demonstrates awareness, inclusivity, sensitivity, and experience working with diverse backgrounds.

Responsibilities:

• Support people through the intake process and establish their Patient Portal.
• Answer all incoming calls for all locations and return voicemails.
• Handle all scheduling and rescheduling requests via phone, email, and text.
• Provide same-day eligibility and verification.
• Assist with payment collections and manage no-show fees.
• Triage incoming inquiries and assist other departments as needed.