Strategic Accounts Director

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Requirements:

• 10+ years in customer success, account management, or enterprise sales, preferably in healthcare technology/SaaS.
• Proven track record managing large, multi-million dollar accounts.
• Strong understanding of health tech adoption and client journey phases.
• Experience collaborating with executive leaders on strategy.
• Excellent communication, analytical, and relationship-building skills.

Responsibilities:

• Drive growth and retention by managing strategic customer accounts.
• Build trusted relationships with key executives and decision-makers.
• Regularly evaluate and adjust account strategies to meet goals.
• Lead quarterly business reviews and strategic roadmap planning.
• Gather insights from customer data to enhance Inspiren product utilization.
• Advocate for customer needs within Inspiren, promoting adoption and expansion.
• Conduct in-person client meetings and site visits to strengthen partnerships.