Tech Ops Specialist

Posted 2024-11-07

💎 Seniority level: Middle, 3+ years

📍 Location: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA

💸 Salary: 72072 - 99792 USD per year

🔍 Industry: Nonprofit mental health support

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AWSPythonSoftware DevelopmentBashSalesforceSwiftCollaborationLinuxCoaching

3+ years of relevant IT support experience.
Strong customer focus and in-depth knowledge of Okta and SSO/SAML.
Skills in certificate and password management, cloud database access and management.
Experience with Zero-Touch deployments and administration of DNS, SSL certificates.
Familiarity with AWS, Atlassian, Github, Datadog, Google Workspace, Zoom, Okta, Slack, Salesforce.
Proficient in Linux, VPN, and networking principles.
Strong knowledge of Mac OS and command-line tool usage.

Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff.
Manage equipment fulfillment and storage through external vendors.
Conduct IT orientation and training for new employees regarding access and functionality.
Complete secure and documented IT offboarding for employees.
Be available for on-call support to assist with 24/7 operations.
Collaborate with People Ops team to enhance overall employee experience.