Crisis Counselor Supervisor - Part Time

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Requirements:

• You have 3+ years of crisis intervention work experience beyond volunteerism.
• Ability to work flexible shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.
• Reliable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Responsibilities:

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercising safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.