Conversational AI Designer

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Requirements:

• Strong communication skills (verbal and written).
• Ability to appropriately prioritize and manage multiple projects simultaneously.
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI).
• Experience presenting complex solutions to key customer stakeholders.
• Fluency in a second language (preferred).
• Background in Linguistics preferred.
• Experience with prompt engineering preferred.
• Experience with Dialogflow CX preferred.

Responsibilities:

• Lead customer AI Delivery projects, designing, building, deploying, and tuning AI solutions for multiple customers simultaneously.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite.
• Design solutions for contact centers in sales, retention, collections, and customer service across various verticals.
• Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet quality standards.
• Deliver Cresta’s Opera Enablement Program to customers to empower them to design, build, and QA their AI Models.